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General terms and conditions of sale

Terms and conditions for store and ticketing sales.

Terms of sale of the provider : Porte de DrômArdèche Tourisme

Date of last update : 25/11/2019

General conditions of sale of the products of the Tourist Office Porte de DrômArdèche Tourisme


The present general conditions apply to the sale of products on the website

These conditions do not apply to the sale of packages and stays. They are sent on request to the tourist office.


>Article 1: Application and enforceability of the general conditions of sale

The fact of placing an order, implies the full and unreserved adhesion of the buyer to these general conditions of sale. Any contrary condition posed by the buyer will be, in the absence of express acceptance, inopposable to the seller whatever the moment when it could have been brought to his knowledge. The fact that the seller does not take advantage at a given moment of any of the present general conditions of sale, cannot be interpreted as being worth renunciation to take advantage later of any of the said conditions.


> Article 2: Order taking.

The information stated by the buyer, during the order taking engage this one: in case of error in the wording of the coordinates of the recipient, the salesman would not know how to be held responsible for the impossibility in which it could be to deliver the product.

The orders are final only when they have been confirmed by the payment of the price by the buyer. By clicking on the button “reserve” or “pre-book”, the customer declares to have read and accepted these general conditions of sale. After shipment, any modification or cancellation of the order by the buyer cannot be taken into consideration and the price paid will not be refunded. The offers of product are valid within the limit of stocks available held by the Office of tourism Porte de DrômArdèche. The stocks mentioned on the store are not the available stocks held by the Tourist Office Porte de DrômArdèche.


> Article 3: Delivery methods and times.

Deliveries are made by the Post Office, to the address indicated by the customer on the order form, within a maximum of 10 days.


> Article 4: Price

Prices are in Euro including VAT, standard packaging included excluding shipping costs.

The delivery costs corresponding to each destination are calculated according to the number and / or type of items ordered. The details of the delivery costs are mentioned in the “basket” after indicating the country of delivery.

For this reason, it is advised to group all the items selected in the “shopping cart” on the same order: the distinct orders cannot be grouped together at the time of their treatment and the shipping costs will be invoiced for each of them.

For shipments outside the European Union, any customs fees or local taxes are the responsibility of the recipient.


> Article 5: Payment

The payment is made online by credit card via the payment system Payzen


> Article 6: Transport

The goods travel at the risk of the customer who will be required, in case of deterioration, to make a claim to the Post Office. The seller cannot be held responsible in case of deterioration or loss of the package, nor even in case of late delivery.


> Article 7: Product return.

In accordance with Article L 121.20 of the Consumer Code, the customer has the option of returning the product to the tourist office Porte de DrômArdèche Tourisme within seven working days of receipt, for reimbursement. The expenses of return are chargeable to the customer. The product purchased must be returned in its original condition.

This right of withdrawal is exercised with :

Tourist office of Porte de DrômArdèche

Service boutique

6 Rue André Malraux



The Tourist Office of Porte de DrômArdèche will proceed to the refund of the returned product of the amount including all taxes of its price within thirty clear days as from the reception of the returned product in its packing of origin.


> Article 8: Product warrantyt

Unless otherwise stated, the completeness of the products of the store l’Office de tourisme is not guaranteed.


> Article 9: Cancellation of show or concert

In case of cancellation, the tourist office will proceed to the reimbursement of the tickets purchased through the tourist office, upon return of the tickets and a bank account number within 60 days. Shipping costs will not be refunded.


> Article 10: Litigation

Claims or disputes will always be received with attentive benevolence, good faith always being presumed in the one who takes the trouble to expose his situations.

In the event of a dispute, the customer shall make his claims to

Porte de Drôme Ardèche Tourisme

6 Rue André Malraux


Tel. 04 75 23 45 33

Failing that, the French courts will have exclusive jurisdiction.


> Article 11: Personal data – Right of access

In accordance with the provisions of the Data Protection Act, the customer has a right of access, rectification and opposition relating to the data concerning him necessary for the processing of his orders.

To exercise one of these rights, the customer should contact :

Porte de Drôme Ardèche Tourisme

6 Rue André Malraux


Tel. 04 75 23 45 33

You can also contact the National Commission for Information Technology and Liberties or our data protection officer at the following address ”



Some technical services (hosting, deduplication, data quality, customer knowledge, marketplace) are entrusted to our technical providers: Alliance réseaux 26 Rue de Saint-Exupéry, 73300 Saint-Jean-de-Maurienne and the company Proximit with Avizi 24 Avenue du Président Wilson, 87700 Aixe-sur-Vienne, In accordance with Article 28 of the RGPD, these service providers are bound by a strict confidentiality clause that prohibits them from using the data entrusted to them that is not provided for in the service contract and that requires them to implement technical and organizational measures that meet the requirements of security and personal data protection.


Finality of processing

The legal basis for the collection and processing of your personal data is based on the technical and legal requirements of a customer & prospect management as described in the simplified standard n°48 of the Cnil. The purposes are as follows: management of contracts, orders, deliveries and invoices, accounting and in particular management of customer accounts and monitoring of the relationship, processing of operations relating to customer management, canvassing operations (management of technical canvassing operations of standardization, enrichment and deduplication of data), selection of persons to carry out loyalty, canvassing, surveys, product testing and promotion, preparation of commercial statistics and development of customer knowledge.


Data collected

For the purposes of the processing, the purposes of which are described above, the data collected and processed are as follows:

– Identity: title, surname, first names, address, telephone number (landline and/or mobile), fax number, e-mail addresses, date of birth, internal processing code allowing the identification of the client

– The data relating to the means of payment: postal or bank statement, check number, credit card number, expiry date of the credit card;

– Data relating to the transaction such as the transaction number, the details of the purchase, subscription, good or service subscribed;

– The family, economic and financial situation: number of people in the household, number and age of children in the household, profession, field of activity, socio-professional category, presence of pets;

– Data relating to the follow-up of the commercial relationship: requests for documentation, requests for trials, products purchased, services or subscriptions subscribed to, quantity, amount, periodicity, delivery address, history of purchases and services, product returns, origin of the sale (salesperson, representative, partner, affiliate) or order, correspondence with the customer and after-sales service, exchanges and comments from customers and prospects, person(s) in charge of the customer relationship;

– Data relating to the payment of invoices: payment methods, discounts granted, receipts, balances and unpaid invoices

– Data relating to the selection of persons to carry out loyalty, prospecting, survey, product test and promotion actions;

-Data relating to the organization and processing of contests, lotteries and any promotional operation such as the date of participation, the answers to the contests and the nature of the prizes offered;

– Data relating to the contributions of people who post opinions on products, services or content, in particular their pseudonym.

Data Recipients

The recipients of your personal data are our own management teams and our technical service providers.


Origin of data

The data collected comes from the input made by the visitor on the booking tool.


Storage period

– Personal data relating to customers and collected for the purpose described above are kept for a period of five years from the end of the commercial relationship. This duration takes into account the cycle of stay observed in terms of tourist attendance and which is three years.

– The data allowing to establish the proof of a right or of a contract, or kept as a legal obligation, can be kept for a longer period and be archived in accordance with the provisions in force (in particular those provided for by the commercial code, the civil code or the consumer code).

– Personal data relating to a prospect who is not a customer may be kept for a period of 3 years from the date of their collection by the data controller or from the last contact from the prospect (e.g. request for documentation)

Right of access, right to object

– Under the provisions of Articles 38, 39 & 40 of the January 78 law, you have the right to access, rectify and oppose, for legitimate reasons, the collection and processing of your personal data.

– The right of access can be exercised by simple mail with a copy of an identity document addressed to Office de tourisme Porte de DrômArdèche – 6 rue André Malraux – BP 26390 Hauterives France – E-mail :

You can also contact the National Commission for Information Technology and Liberties or our data protection officer at the following address ”

– In certain circumstances, refusal to provide the necessary information as mentioned above may result in making it impossible for you to register as a customer or to execute the contract for the sale of a product or service.

– Your data may be used for commercial communication purposes, electronically by e-mail or by SMS, on the part of the tourist office Porte de DrômArdèche and concerning products or services similar to those you have acquired or to which you have subscribed. In accordance with the applicable legal provisions, you have the possibility of consenting or objecting to the reception of this type of communication when your personal data is collected and on any appropriate medium (reservation, contract, registration, online form, etc.). You may also exercise your right to object at a later date by using the ad hoc link that appears at the foot of each message sent.

– Your data may be used by the Office de tourisme Porte de DrômArdèche 6 Rue André Malraux 26390 Hauterives for the purpose of sending you information messages by e-mail or SMS concerning events in the destination (newsletter). In accordance with the applicable legal provisions, you have the possibility of opposing the reception of these messages at the time of the entry in relation or by clicking on the link of unsubscription which appears in foot of page on each sent message.

– Office de tourisme Porte de DrômArdèche – 6 rue André Malraux – BP 26390 Hauterives France – E-mail :

You can also contact the National Commission for Information Technology and Liberties or our data protection officer at the following address ”

. We undertake to delete your data within 72 hours of receiving your request.